Refund policy
At Arcapack, all products are custom printed to order. Because each order is produced specifically for the customer, refunds and returns are handled differently than standard retail products.
Custom Printed Orders
All custom printed products are final sale once production has started. This includes products customized with logos, artwork, text, colours, sizing, or other personalized elements.
Customers are responsible for reviewing and approving all artwork, spelling, sizing, and design details before placing an order or approving proofs.
Arcapack is not responsible for:
- Spelling, grammar, or content errors approved by the customer
- Low-resolution or poor-quality uploaded artwork
- Colour variations caused by screen/display differences
- Minor cutting or alignment tolerances common in commercial printing
- Customer-supplied design errors
Order Issues & Print Defects
If there is an issue caused by a production defect or printing error on our end, please contact us within 7 days of receiving your order.
Examples may include:
- Incorrect item produced
- Major print defects
- Significant colour or production issues outside normal industry tolerances
- Damaged products caused during production
Please email:
- Your order number
- Photos of the issue
- A brief explanation
Our team will review the issue and may offer a reprint, store credit, or partial/full refund depending on the situation.
Colour Variations
Printed colours may vary slightly from what appears on screens, phones, or previous print runs. Small colour variations are considered normal in commercial printing and are not considered defects.
Turnaround Times
Estimated production and delivery times are not guaranteed. While we work hard to meet deadlines, delays caused by couriers, supply shortages, file issues, or high production volumes may occasionally occur.
Order Cancellations
Orders may only be cancelled before production has started. Once a job enters production, materials and press time are already allocated and the order becomes non-refundable.
Shipping Issues
Arcapack is not responsible for delays, lost packages, or damages caused by third-party shipping carriers. If a shipment issue occurs, we will assist in opening a claim with the courier when possible.
Contact
Questions about your order?
Arcapack
101 Doney Crescent, Concord, ON L4K 1P6, Canada
info@arcapack.com
(888) 783-1166